Items purchased online

Return to store location: Items that are available online only must be returned to our warehouse and cannot be returned to a store. We will gladly accept all other returns, up to 60 days from purchase, to U.S. and Canada Sally Beauty Supply store locations.

• You will need the packing list that came with your order and the credit card used to make the purchase.
• Shipping will be refunded only if the item was shipped incorrectly, damaged or defective and it is the only item on the order.
• Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged will not be eligible for a refund or return.
  

Special Restrictions

1. Electrical items and shears:
   • May be returned for refund or exchange with an original receipt only, and dated within 60 days of purchase.
   • Without a receipt, we do not offer a return— after 60 days, if product is defective, the customer must contact the manufacturer directly to take advantage of their warranty.
2. Synthetic and human hair, clipper and other blades, body jewelry, ear piercing and piercing implements and fashion earrings:
   • ALL SALES FINAL, and cannot be returned for any reason.
3. Promotional and free items:
   • Promotional items and free items must be returned with the merchandise it was offered with in order for an exchange or refund to be processed. In addition, promotional and free items are non-returnable by themselves.
   • Example: Purchase a blowdryer and get an item free—the free item will not be refunded for any reason. In addition, if the purchased item—in this example the blowdryer—is returned for a refund, the free must be returned as well.
   • Example: Purchase a blowdryer and get a free bag—the bag will not be refunded or exchanged for any reason.